FAQs
General
Q: Are all products 100% authentic?
Q: Are all products 100% authentic?
Yes, all our products are 100% original and are sourced directly from certified manufacturers or their official agents. We guarantee quality and safety in every order.
Q: Can I get an invoice or authenticity proof?
Q: Can I get an invoice or authenticity proof?
Absolutely! We can provide an invoice or authenticity certificate upon request, especially for premium brands.
Returns & Exchange
Q: Can I return or exchange a product?
Q: Can I return or exchange a product?
Our policy generally does not allow returns, except in rare cases (if the product is damaged or if you received the wrong item). You must contact us within 24 hours of receiving your order. The product should be unused, unopened, and in its original packaging.
What should I do if I receive a damaged or incorrect product?
What should I do if I receive a damaged or incorrect product?
Please contact us immediately within 24 hours of delivery. We will resolve the issue by either replacing the item or refunding your money, depending on the situation.
How long does it take to process my refund?
How long does it take to process my refund?
If your return is approved, we process refunds within 1–10 business days to your original payment method.
Shipping & Delivery
Q: How long does delivery take?
Q: How long does delivery take?
Delivery usually takes 2–3 business days (excluding Fridays), depending on your location.
Q: Do you ship all over Egypt?
Q: Do you ship all over Egypt?
Yes! We deliver everywhere across Egypt.
Q: Will my order be delivered to my doorstep?
Q: Will my order be delivered to my doorstep?
Absolutely. We deliver orders right to your apartment door—not just the building entrance.
Q: Can I open the package before paying or receiving it?
Q: Can I open the package before paying or receiving it?
No, opening the shipment before final delivery is not allowed for safety and quality reasons.
What shipping fees apply to far governorates?
What shipping fees apply to far governorates?
For remote areas (e.g., Sinai, Red Sea, North Coast, Upper Egypt), a deposit or full payment may be required before shipping.
Orders
Q: What payment methods do you accept?
Q: What payment methods do you accept?
We offer several payment options: Cash on Delivery, InstaPay, Vodafone Cash (to be paid before delivery), and online card payment via link or through our website.
Q: How do I cancel my order?
Q: How do I cancel my order?
You can cancel your order before it is shipped. If you cancel after shipping or refuse to answer the courier, unfortunately you may be blacklisted from making future orders.
Q: How do I track my order?
Q: How do I track my order?
As soon as your order ships, we’ll send you tracking details by SMS or WhatsApp so you can follow your shipment in real-time.
Have a Question?
We're here to support you every step of the way. Contact us now and let our team answer all your questions!