Refund policy

Cancellation Policy

• You can cancel your order before it’s shipped—just let us know.
  
  
• If your order has already shipped and you refuse delivery or cancel with the courier, unfortunately, you will be blacklisted from future orders.

Return Policy

• We do not offer returns for change of mind or other reasons.
  
  
• All orders are carefully packed and checked before shipping—your satisfaction and trust are our priority.
  
  
• If your item arrives damaged or does not match your order, we will resolve the issue for you.
  
  
• Items eligible for return must be unused, unopened, undamaged, and reported within less than 1 day of delivery.
  
  
• Returns not meeting these conditions will be sent back without a refund.
  
  
• Once your return is received and inspected, we will inform you of approval or rejection.
  
  
• Approved refunds will be processed to your original payment method within 1–10 days.

Exchanges Policy

• We only replace items if they are defective or damaged.
  
  
• You must notify us within 24 hours of receiving your order.

Deposit Policy

• A 30% refundable deposit is required in these cases:
  
  
• For customers with a history of cancellations.
  
  
• For orders shipped to Sinai, Red Sea, North Coast, Matrouh, and Upper Egypt regions.
  
  
• If you cancel after placing your order, shipping fees will be deducted from your deposit.